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Other
Branches
Approach:
Menu Driven
Capitated
Funding
Environment:
High Risk, High Support
Structure:
Integrating Services |
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The
Village's Designed Care Tree
(Branch)
Service Culture: Collaborative Relationships
The service culture at the Village is built on
collaborative relationships at all levels.
- Member to Member
- Staff to Member
- Psychiatrist to Member
- Staff to Staff
- Village to Families
- Village to the Long Beach Community
- Sharing strengths, resources and experiences
- Serving as role models, mentors and life coaches to
peers
- Working collectively to foster personal empowerment
so members can play a larger role in their own recovery
- Organizing and carrying out their own social
activities outside of the Village
Communicating with members on an adult-to-adult level
Listening to members as they explore their wants and
needs
Encouraging members to visualize a fuller life picture
and to choose, pursue and achieve quality of life goals
Meeting with members outside of the Village building
Promoting self-determination even if it means sometimes
watching members make bad choices in their lives
Standing by members while they make mistakes and
helping them learn from experiences
Accepting criticism from members
Involving members in the governance of the Village
Seeing and accepting members as staff
Removing the traditional distance characteristic of most
doctor/patient relationships
Collaborating with members about their medication choices
Responding to members’ complaints and concerns about medication
side-effects as quickly as possible outside of a rigid appointment
schedule
Continuing to serve members who refuse to comply with medication
recommendations
Working on teams that are collaborative and non-hierarchical in style
and that include a variety of professionals (psychiatrists,
psychologists, social workers and nurses), paraprofessionals and
non-professionals
Integrating efforts across service functions so that all staff share a
commitment to helping members reach all of their quality of life goals
Making spending decisions at the clinical and program staff levels
rather than just at the administrative level
Including family members in the service planning with
their relatives
Reuniting members and their families whenever possible
Involving family members in the Village advisory
committee
Accepting criticism from family members who think staff
should be able to force members to take medications or remain clean and
sober
- Educating the community at large about members and their
abilities
- Gaining acceptance for members participating in community
activities
- Developing jobs for members with community employers
- Seeking customers for member businesses in the community
- Offering training placements to students from a variety
of educational institutions
- Offering volunteers an opportunity to serve their
community
- Collaborating with the criminal justice system to help
members receive appropriate natural consequences for their actions
- Being a good neighbor to Long Beach's downtown community
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