Engagement: The goal of engagement is to
build a long term trusting relationship between the outreach
worker and the member. The engagement process varies in
length of time.
Engagement can be described in a few basic phases:
Phase one – Initiating contact.
Phase two – Maintaining contact
Phase three – Bringing it home.
Outreach is the initial and most crucial step in connecting a
homeless person to services.
Outreach is directed towards locating homeless individuals who are
not otherwise connected with the system.
