Personal Service Planning

MHA Village Homeless Assistance Program Drop-In Center

Hours: Monday, Tuesday, Thursday, & Friday from 9:00 a.m. to 2:00 p.m.
and Wednesday from 10:00 a.m. to 1:00 p.m.
(closed on national holidays)

Services*:
Referrals
Showers
Laundry Facilities
Toiletries
Clothing
Day Labor Work Opportunities

& access to:
Case Management
Psychiatric Evaluations & Medication

*All services are provided on a transitional basis
with the ultimate goal of connecting members
to long-term mental health & homeless assistance programs.

Outreach and Engagement
Philosophy and Values

Engagement: The goal of engagement is to build a long term trusting relationship between the outreach worker and the member. The engagement process varies in length of time.

Engagement can be described in a few basic phases:

Phase one – Initiating contact.
Phase two – Maintaining contact
Phase three – Bringing it home.

Outreach is the initial and most crucial step in connecting a homeless person to services.

Outreach is directed towards locating homeless individuals who are not otherwise connected with the system.

It’s important to celebrate each success.

Respect where an individual resides.

Respect the individual recovery process.

Have realistic expectations.

Maintain flexibility

Be friendly.

Never promise anything you can’t deliver

Respect a person’s right to refuse services.

Introduce yourself to local businesses.

Be ready to respond immediately.

Empower individuals by presenting options.

Don’t approach someone while their sleeping.

Don’t write up information in front of people.

Travel lightly.

Utilize a cell phone.

Dress comfortably.